Refund & Cancellation Policy

All minute-pack purchases are final and non-refundable. Minutes do not expire and can be used with any reader on the platform. Please review the pack details carefully before completing checkout. If a refund is issued at our discretion, the refunded share of any unused minutes from that pack is removed from your wallet.

Minutes are used by the active minute while a reading takes place, and the meter pauses when you are idle. Minutes used during a reading are considered consumed and are not eligible for reversal or refund.

If you believe a reading failed or produced an error (blank result, system failure, incomplete output), please contact support promptly with your account email and a description of the issue. We will investigate and may restore the affected minutes at our discretion.

More than 24 hours before your session: You are eligible for a full refund. Cancel from your My Appointments page and a refund will be issued to your original payment method automatically.

Within 24 hours of your session: Cancellations are accepted but no refund is available. You will receive a cancellation confirmation by email.

Completed sessions are not eligible for refunds regardless of timing.

Each confirmed booking may be rescheduled up to two times.

More than 24 hours before your session: Rescheduling is free. Pick a new date and time from the Sessions page.

Within 24 hours of your session: A $10 reschedule fee applies per reschedule. The fee is collected at checkout when you confirm the new time.

Once two reschedules have been used, no further changes are available through the platform. Please contact support if you need help beyond that limit.

Admin-initiated reschedules are always free and do not count toward your reschedule limit.

If Omkar or a team member cancels your appointment for any reason, a full refund will be issued automatically — regardless of timing. You will receive both a cancellation and a refund confirmation by email.

Approved refunds typically appear within 5–10 business days. The exact timeline depends on your card issuer or bank. Refunds are returned to the original payment source — Stripe refunds go back to the card used at checkout. (Legacy PayPal payments from before 2026-05-07 are refunded back to the originating PayPal account on the same timeline.)

If a charge appears incorrect or you believe a refund was not processed, please contact support with your booking details and account email. We will investigate and respond promptly.